Privacy Policy

Overview

This Privacy Policy explains how The Detail Supply Co ("we," "us," "our") collects, uses, and protects information when you visit thedetailsupplyco.com, place an order, or interact with our marketing (email, SMS, or ads). By using our site, you agree to the practices described below.

Information We Collect

We collect information you provide directly, such as your name, email address, phone number, shipping/billing address, and payment details when you place an order, create an account, or sign up for email/SMS updates.

We also automatically collect certain technical information when you browse our site, including your IP address, browser type, device information, pages viewed, and general location (city/region level), through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including payment processing and shipping
• Communicate with you about your order, account, or customer support requests
• Send marketing emails and SMS messages if you've opted in (you can opt out at any time)
• Improve our site, products, and customer experience
• Show relevant ads and measure ad performance across platforms like Meta (Facebook/Instagram) and Google
• Detect and prevent fraud or misuse of our site

Payment Processing

Payments are processed securely through Shopify Payments and/or Square. We do not store your full credit card number on our servers — payment data is handled directly by our payment processors in compliance with PCI-DSS standards.

Cookies & Tracking Technologies

We use cookies and pixels (including the Meta Pixel) to understand site traffic, remember your cart, and measure the effectiveness of our marketing campaigns. This may include sharing limited, hashed, or aggregated information with advertising partners like Meta for the purpose of ad delivery and performance measurement. You can control cookies through your browser settings, though some site features may not work properly if cookies are disabled.

Email & SMS Marketing

If you sign up for our email or SMS list, we use a third-party platform (Klaviyo) to send order updates, promotions, and product news. You may unsubscribe from marketing emails at any time using the link in any email, or reply STOP to any SMS message to opt out.

Third-Party Service Providers

We share information with trusted service providers as needed to operate our business, including:

• Shopify — e-commerce platform, order processing, and payments
• Square — in-person point-of-sale payments
• Klaviyo — email and SMS marketing
• Meta (Facebook/Instagram) — advertising and ad performance measurement
• Shipping carriers — order fulfillment and delivery

We do not sell your personal information to third parties.

Data Retention

We retain order and account information for as long as necessary to fulfill orders, comply with legal/tax obligations, and support customer service. Marketing data is retained until you opt out or request deletion.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the email below. If you are a California resident, you may have additional rights under the CCPA; if you are in the EU/UK, you may have additional rights under the GDPR. We will respond to verified requests within a reasonable timeframe.

Children's Privacy

Our site and products are not directed at children under 13, and we do not knowingly collect personal information from children under 13.

Data Security

We use industry-standard measures to protect your information, but no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our site after changes are posted constitutes acceptance of the updated policy.

Contact

Questions about this policy or your data? Reach us at:

The Detail Supply Co
Ladson, SC
Thedetailsupplyco@gmail.com